What makes Whole Life different than another Home Care agency?
We are an agency who enriches the lives of families we care for in comfort of their own home.
We surpass our competition by superior customer service and attention to detail while providing exceptional care, and developing personal relationships with our clients.
Whole Life Home Care provides peace of mind to all members of the family. At Whole Life Home Care, You are family. We care for your family as we would our own.
Why is Home Care so expensive?
Does Insurance cover non-medical home care?
Long term care insurance covers non-medical home care for seniors who meet the criteria. There are also programs from the Veteran’s administration, Regional Center and Medi-Cal that may provide some coverage for non-medical homecare.
We can advise you if any of these insurances would cover your care and help you apply for coverage. Most home care must be paid for out of pocket.
Doesn’t Medicare pay for home health care?
Yes, Medi-care does pay for “short term and intermittent” home health care when ordered by a physician. This is usually a nurse coming 1-2 weekly to perform medical procedures like IVs or dressing changes. They may also pay for 1-2 weekly visits from a homemaker for a limited time.
They do not assist with activities of daily living. They do not provide long term support and assistance. We often work together with home health agencies to provide the majority of the care.
What kind of balance is there between price and quality?
We understand that privately paid home care is expensive and we will work together with you to make it affordable. We will do everything possible to provide the most qualified person for the job. If finances are an issue please feel free to explain them to us so that we can best accommodate your budget. We may not be the cheapest homecare available but we are the best. Home care is only as good as the providers and we receive nothing but compliments about our caregivers.
To offer your loved one the best possible care, we strive to have the best quality caregiver available for the job. This means that we do not pay our workers minimum wage but try to pay something commiserate with their skills and talents. We look for and pay for experience, for home health aide and nursing assistant certifications and for college education. If we send a specialty care giver, we make sure that they have the proper education and licenses.
We know that a caregiver who has a long work history of reliability and honesty is more valuable than gold. This is why we pay attention to references. We also have seen that the caregivers who have had the perseverance, intelligence and maturity to pursue a college degree are more responsible.
How do you evaluate caregivers before hiring them?
Our caregivers go through extensive background checks, drug screens, and in house training. We offer you peace of mind and security knowing that we only allow caregivers to work if they pass all of the checks and have great references.
Find out more about the recognition our caregivers receive, by viewing our Testimonials page.
Want to find out more about our caregivers and our staff?
Talk to Debbie. She’s a pro and she can answer just about any questions you have about rates, services, our staff, and any other frequently asked questions you may have.
What happens if a caregiver is injured while in my home?
What happens if a caregiver calls out sick?
What are the hours to call with questions?
You can call 858-369-5930 24 hours a day, 7 days a week. Our RN is available to answer important questions and we have a very helpful staff to address any non-medical questions about services.
Talk to Vicki. She’s not only an experienced caregiver and holistic specialist, but she’s a registered RN and the CEO.
What is the difference between an nanny and a doula?
Postpartum doulas have special education and training to care for both the mother and the baby following the birth. They have more knowledge and experience in specialty areas like breastfeeding, helping siblings adjust to a newborn, post cesarean recovery and postpartum depression. Doulas specialize in caring for the entire family during the first 6 weeks after a new baby comes home. Some postpartum doulas are willing to stay with a new mother and her infant(s) for up to the first year of life.
Nannies may have experience with newborns and new mothers but their focus is primarily on the newborn. They usually have a skill for feeding difficult infants or helping the new family to develop good sleep routines. Many nannies stay with families for years as the children grow and develop. We offer on-going education and training for all of our nannies.
Who shall I talk to if I have a billing question?
Charges are usually quoted when the job is booked and will be written on Whole Life Home Care Consent for Services. Initial rates are usually provided when the representative from Whole Life makes your home visit and explains our services to you.
If the job hours or requirements necessitate a change, or new administrative changes are made, you will receive a written change from our billing services. If you have any questions or problems with our billing, please contact LeAnn Rytz during business hours at 858-369-5930.
How often can my rates change?
You can expect that your rates will change once a year by 2-5% based on the cost of living increases.
You will receive 30 days notice before any increase in your annual rates. If your rates change because the job changes, a new baby comes home for example, you will be given 7 days notice.
Rates may rise because of higher gas prices and other cost of living increases.
When your rates rise, you can expect that your caregiver wages will increase as well.